What Information We Hold and Why
When you open an account with us, we collect the details you provide during registration — your name, contact information, and account credentials. When you transact through bKash, Nagad, or Rocket, we record transaction references and amounts to verify your deposits and process withdrawals accurately. We
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do not store your mobile wallet PIN or full payment credentials; those stay within your wallet app. We also collect device and session data — browser type, IP address, and pages visited — to keep your account secure and to detect unusual login activity. If you
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contact our support team, we retain that conversation to improve how we handle future requests. All data collection is subject to the laws applicable in your region. We do not sell your personal information to third parties. Retention periods vary by data type: account records are
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kept for as long as your account is active and for a period afterward as required by applicable regulations. You may request a copy of the data we hold on you at any time by reaching our support channel.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.